What are your normal business hours?
The front desk is open from 8-5 Monday through Friday and 8-12 on Saturday, but there is a doctor and technicians here twenty-four hours a day, seven days a week.

When are visiting hours?
Visiting hours are from 10-4 Monday through Friday, 10-12 on Saturday and 2-3 on Sunday.  If your schedule does not allow you to come during these hours you must get permission from the doctor overseeing your horse’s case prior to coming to visit.

What is your payment policy?
For each inpatient, we require a deposit at the time of admission and payment in full at the time of discharge.  Deposits vary depending on the case but usually range between $1000 and $4000.

What forms of payment do you accept?  Do you do payment plans?
We accept all major credit cards, check or cash.  We do not set up payment plans through our hospital, but we do participate in a program called Care Credit.  There is a simple application that we need you to fill out and we can get your approval over the phone in minutes, or you can apply online at carecredit.com.  Once you are approved, your bill with us will be paid by your Care Credit account and you will begin making payments to them.  Depending on the size of your balance, your payments are interest free for 12 months as long as your balance is paid in full by the end of that 12-month time period.

Can I get a written copy of the doctor’s recommendations for my horse for when it goes home?

Every horse goes home with complete discharge instructions, summarizing diagnostics and treatments that were performed while the horse was at the hospital, as well as instructions and recommendations for care once they are home.  Once the horse has left our hospital, these discharges are faxed to your regular veterinarian within the next business day, and a referral letter will be sent to the owner, referring veterinarian and the trainer (as applicable) by regular mail.

A horse from my barn is at your facility and I would like to know how he is doing?

Just like in a human hospital we must protect the patient’s privacy – the horse’s record belongs to the owner.  Details regarding the horse can only be given to the horse’s regular veterinarian or to those people that the owner gives permission to release records to.  This includes any images that were taken of the horse during that period of time, such as radiographs, bone scans, etc.